Most airlines have a method with which they deal with passenger or customer complaints. Some operate a dedicated phone service along with an online enquiry form. Others may just have an email contact. These services may allow you to register a concern or make a claim for lost luggage.
Some airlines have strict standards that they must comply with depending on local laws and their own timetables.
Have you needed to make a complaint to Indigo?
Has your complaint been resolved to your satisfaction?
How long did it take IndiGo to return your call or email?
Any other issues or problems with IndiGo complaints process?
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My checked in luggage is missing since my travel yesterday from Delhi to Pune, at arrival I was told that my bag has reached Coimbatore in place of Pune. I was in touch with Nitika of Indigo team.
ReplyDeleteSince then I following up at Indigo Pune numbers, but I’m not receiving a response.
Please update me ASAP. I’ve important documents in bag & Indigo team at Pune is not updating properly.
Booking ref - VK8HAF