Most airlines have a method with which they deal with passenger or customer complaints. Some operate a dedicated phone service along with an online enquiry form. Others may just have an email contact. These services may allow you to register a concern or make a claim for lost luggage.
Some airlines have strict standards that they must comply with depending on local laws and their own timetables.
Have you needed to make a complaint to Indigo?
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Any other issues or problems with IndiGo complaints process?
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